Scottish Wood Shipping & Returns
Shipping Policy
Thank you for Shopping with Scottish Wood, The following is the Terms and Conditions of our online Timber-shop Shipping policy.
We deliver to U.K Mainland and Northern Ireland.
Delivery to Scotland Islands may incur further charges. For delivery outside of these areas please contact us before purchase.
When purchasing multiple boards please contact us for an amended delivery quote as p&p may be lowered - as board are individually priced to include delivery cost.
All orders are usually processed within 3 working days. We aim to normally dispatch your order within 1-2 working days (excludes Weekends and Holidays), subject to payment being cleared and stock availability, and within a maximum of 6 working days. You will be notified when your order has been dispatched and of the anticipated delivery day.
If there is likely to be a delay in your order being dispatched, such as stock availability or holidays, we will notify you of the revised timescale.
Once dispatched Scottish wood can take no fault from courier delays or loss of products.
For further information please contact us to discuss online store orders.
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Return & Exchange Policy
If your order arrives to you damaged or is unacceptable, we will make every effort to rectify the situation to ensure you are fully satisfied with your purchase.
Every care has been taken to package our products for delivery but if your order arrives damaged please notify us within 24 hours from proof of receipt (all items will be sent by recorded mail, please take photos of packaging and product for claims procedure) and return it to us within 7 days and we will replace or refund you for product minus the p&p included in price total. Refund or exchanges upon receipt, cost of return remains with the customer.
Excludes Sale products.
If, for any other reason, you wish to return your order or part order please contact us with 7 days from proof of receipt. Following our receipt of the returned item (which must arrives back to us in saleable condition without cuts or alterations made) we will refund the purchase price minus p&p within 14 days. Cost of the return remains with the purchaser. Items returned should be packaged in a suitable way to ensure they are not damaged in transit.
The items must be in their original or similar sealed packaging, in same condition as received or this will void return guarantee.
For your protection, we recommend that you use a recorded delivery service.
Please enclose a note, giving a reason for the return.
Returns should be sent to:
Scottish Wood
Inzievar Woods, Oakley
Dunfermline
KY12-8HB
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