Shipping & Returns

Shipping Policy

Thank you for Shopping with Scottish Wood, The following is the Terms and Conditions of our Shipping policy.

We deliver to U.K Mainland.

Delivery to Scotland Islands may incur further charges, please contact us before purchase.

All orders are processed within 2 working days. We aim to normally dispatch your order within 1-2 working days, subject to payment being cleared and stock availability, and within a maximum of 5 working days. You will be notified when your order has been dispatched and of the anticipated delivery day.

If there is likely to be a delay in your order being dispatched, such as stock availability or holidays, we will notify you of the revised timescale.

Return & Exchange Policy

If your order arrives to you damaged or is unacceptable, we will make every effort to rectify the situation to ensure you are fully satisfied with your purchase.

If your order is damaged please notify us within 24 hours from proof of receipt (all items will be sent by recorded mail) and return it to us within 14 days and we will replace item or refund you.

If, for any other reason, you wish to return your order or part order please contact us with 7 days from proof of receipt. Following our receipt of the returned item (which must arrives back to us in saleable condition without cuts or alterations made) we will refund the purchase price within 28 days. Cost of the return remains with the purchaser. Items returned should be packaged in a suitable way to ensure they are not damaged in transit.

The items must be in their original or similar sealed packaging, in same condition as received or this will void return guarantee.

For your protection, we recommend that you use a recorded delivery service.

Please enclose a note, giving a reason for the return.

Returns should be sent to:

Scottish Wood

Inzievar Woods, Oakley



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Scottish Wood Better





Customer service: 01383 851328


Inzievar Woods, Oakley Dunfermline




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